Clearview Energy Drives Digital Engagement with Walletron moBills®
To boost digital payments and paperless billing, Clearview Energy was ready to try something new. The mobile wallet was the perfect solution. More than 12% of the Clearview consumer base signed up in the first 90 days.
The results are impressive:
- Digital enrollment grew 19% resulting in faster communications, the ability to send alerts, and improve relationships with consumers.
- Paperless billing is up 24%, reducing mailing costs.
- Web payments increased 14%, resulting in faster payments, lower days sales outstanding (DSOs), and fewer disconnects.
According to Clearview Energy, “We have been extremely pleased with customer adoption in their smartphone wallets. This boost in our digital customer rate increases timeliness of bills paid and builds direct relationships with customers.”